Shipping & returns
Chocolate,
handled with care.
From our San Diego factory to your door, every step is planned to protect flavor, texture, and the experience inside the box.
01 2–4 days to process
02 Warm-weather protection
03 Help when you need it
Before your order arrives
The important details,
without the fine-print feeling.
Chocolate is sensitive to time and temperature. These shipping practices help us send every order in the best condition possible.
Shipping at a glance
- Orders ship via USPS Priority unless another option is selected.
- Orders are typically processed within 2–4 business days.
- You’ll receive confirmation and tracking once your order ships.
Warm-weather shipping
- During warmer months, chocolate ships insulated and with ice packs.
- We may hold an order for cooler weather to protect its quality.
- Please track delivery closely and avoid leaving chocolate in direct sunlight or a hot mailbox.
Processing & timing
- Orders placed Wednesday afternoon through Sunday night ship the following Monday.
- This avoids weekend transit and helps preserve chocolate quality.
- Weather, inventory, and high order volume may occasionally cause delays.
Delivery & free shipping
- Complimentary shipping applies to eligible U.S. orders of $28 or more.
- Bulk and wholesale items are not eligible for free shipping.
- Estimated delivery is 2–4 business days after shipping confirmation.
Returns & support
Something isn’t right?
Tell us.
If your order arrives defective or you are not satisfied, contact our team. Tell us what happened and include your order information so we can help as quickly as possible.
Contact customer care →Why the extra care?
Real chocolate responds to the journey.
Our chocolate is made in small batches with simple ingredients and without unnecessary stabilizers. Temperature and transit matter, so we pack and schedule orders with the chocolate—not just the calendar—in mind.